FAQ's

 What ring size am I?

A simple method is to wrap a piece of string around your finger and measure. This will correspond to a ring size. Please use a search engine for a ring-size chart. Our ring sizes correspond to UK sizes.

What earring backs come with the earrings?

All of our stud earrings come with butterflies, which are very comfortable and secure. 

Is gift wrap available?

While we do not offer traditional gift wrapping, we present our items in a pink leather-feel envelope. This elegant packaging not only enhances the unboxing experience but also adds a touch of sophistication to your gift, making it a perfect choice for any special occasion.

I have sensitive ears, will the earrings irritate my skin?

No! Our earrings are all crafted using hypoallergenic materials. Please see our Allergy policy for more information.

https://www.atenajewelry.shop/pages/allergies

 Can I get a refund on the ring deal offer?

**Refund Policy for Ring Deals or discount codes:**
- Refunds are accepted for purchases made under our Ring Deal promotions.
- In the event of a return, the refund will be processed for the cheapest ring in the deal, regardless of which item is returned.

Shipping & Orders

Can I track my order?

If you have selected the tracking option, please see the tracking number in your confirmation email and enter here.

When will I receive my order?

We aim to dispatch 1-5 working days after receiving your order, please visit our shipping page to see estimated delivery times.

My product is faulty or I have received something different to what I ordered, what do I do?

Please contact us as soon as possible at helpatenajewelry@gmail.com. Please tell us your order number, what you were supposed to have received and a photograph of what you received from us. If you item is faulty, please contact us with a photograph of the faulty item.

My order is lost/stolen, what do I do?

Please contact us as soon as possible at helpatenajewelry@gmail.com and provide us with your order number.

I have entered the wrong delivery address, how do I change it?

Please contact us as soon as possible at helpatenajewelry@gmail.com and provide us with your order number and the new address you would like your order to be sent to. If you provide this after your order has been dispatched will we be unable to change this. 

Is my payment secure?

Yes, your payment is 100% secure.

Other:

Is my personal information kept private?

Yes, your personal information is kept 100% secure and compliant with GDPR regulations.